When visitors to Las Vegas are looking for the best restaurants to visit and shows to see, they turn to Arturo Ochoa. The 46-year-old has been helping guests at the Four Seasons plan their days and nights for more than seven years now, and he’s earned membership in the prestigious Les Clefs d’Or, which essentially mean he’s certified as one of the best of the best among concierges. After coordinating countless extravagant experiences, he knows what separates a guest’s good moments from the great ones: “We personalize everything,” he says.
While the bulk of his time is spent dealing with restaurant and show reservations, Ochoa has also created a subspecialty for himself as a “romance concierge” for all things lust and love. In this guise, he arranges everything from a romantic sunset helicopter tour for two, complete with a champagne and caviar on the floor of the Grand Canyon (catered by Four Seasons chefs, no less), to an in-suite lingerie fashion show.
Ochoa was born 50 miles south of Mexico City, and he first came to the U.S. in 1989. He spent four years working in room service, then as a chauffer in the Newport Beach, Calif., area before returning to Mexico to help with his family’s silver business. He also sold handicrafts in Cancun at one point. He came to Las Vegas a recent divorcee in 2003. And, much to his surprise, he found love in Sin City. (His wife, Maricela, works at the Four Seasons, too, in human resources.)
So, as a romance expert, what does Ochoa consider to be romantic? “It depends on the person,” he says. “What might be romantic for one person, might not be romantic for somebody else…I’m the kind of person that will bring you flowers in a vase [even when] it’s not your birthday.”
He likes the gondola inside the Grand Canal Shoppes at the Venetian (“I know for some people it might sound corny,” he acknowledges, “but I like that experience”), but when it came time for him to propose, Ochoa went straight to the top—top of the Palms—where he had the staff at Alizé bring out a sparkling engagement ring as part of his now-wife’s dessert. While he admits it wasn’t the most original of proposals, Ochoa says it was incredibly special.
“We were both in tears,” he says.