It’s not easy to admit, but we can no longer just whip out the DMV as the butt of easy jokes anymore (“That [insert grueling thing here] was worse than going to the DMV!”). Even among government agencies, it’s long been notorious for having no respect for our time. But there’s been a transformation in recent years, with shocking results: an orderly system, reasonable waits and (this is still hard to type) pleasant service. How’d this happen? First, the DMV’s expansion of online services (from registration renewals to the new MyDMV page) and the addition of kiosks (such as those at Albertsons) have done a good job of keeping you out of the DMV. Second: better customer-service training. The combination of the two have led to better morale, which has led to actual customer compliments, a fresh sampling of which greets employees daily when they log on. That’s what you call a virtuous circle. And a government agency made it happen.
A Peek at Life Is Beautiful 2017
Gorillaz are coming to Las Vegas for the first time ever. 2016’s Grammy winner for best new artist, Chance the Rapper, will return. English rockers Muse will bring their dizzying live show to the streets of Downtown. And that’s just the top of an eclectic bill that features more than 70 acts, along with comedy, interactive art installations, a group art exhibit featuring the work of Mark Ryden, Tara McPherson and Shepard Fairey and much more. Last year saw more than 137,000 attendees trod the festival footprint. Who’s ready for more?
Best of the City 2017
Our eighth annual celebration of all things Las Vegas, from the best casino comebacks to irresistible pot products