Photo by Steven S. Patchin

Kiosks That Accept Cash May Help DMV Reduce Lines

Few things inspire dread like a compulsory trip to the DMV. Thankfully, folks at the Nevada DMV are working to make things easier, including offering the new cash-pay feature at two local AAA locations.

The Nevada DMV has offered automated DMV in a Box at various locations since 2004, which includes the option to pay in cash at machines in DMV offices across the state. The cash payment option has proven popular, with 30 percent of transactions in DMV offices being paid that way.

“Las Vegas is a cash economy,” says Kevin Malone, Nevada DMV’s public information officer. “And there are a lot of people who don’t have a bank account.”

“We want to keep as many people out of the DMV offices as much as possible.” – Kevin Malone

The two Las Vegas-based AAA office DMV kiosks, which were already in place, were fitted with the technology to accept cash payments in December. The kiosks, 3312 W. Charleston Boulevard and 7445 S. Durango Road, are the first outside of a DMV office to accept cash. About 7 percent of the AAA kiosks’ business was done in cash in January, Malone says. And the DMV expects that percentage to double once word gets out.

“[The kiosks are] one of our most popular services,” says Bob Brown, public affairs director of the Northern California AAA office, which serves Utah and Nevada. “It’s been a real plus for our members.”

The AAA cash payment kiosks may be the first of many more to come at future locations, he says.

“We want to keep as many people out of the DMV offices as much as possible,” says Malone.

There are more than two dozen kiosk locations statewide, which include grocery stores, AAA offices and the UNLV student union..

The kiosks represent a sizable chunk of business, too. In 2015, there were a total of 647,447 transactions at kiosks around the state. The total number of statewide DMV transactions for the year was 8,770,830. That translates to a little more than 7 percent of all DMV transactions (and 30 percent of vehicle registration renewals) happening at the kiosks, and Malone says he expects that number to grow.

The hope is that the kiosks will ease congestion at overtaxed DMV offices. The new 38,500-square-foot Sahara Avenue facility, which broke ground in September, is on schedule to be completed at the end of the year and will replace the older 2701 E. Sahara Ave. office next door. The new facility is slated to open in February.

And for those who are stuck waiting in line at DMV offices, there is good news. The state is installing free Wi-Fi in all Valley locations starting next week.