Vegas Seven

resort fees

  • Green Felt Journal

    Microtransactions: Where Casinos and Gaming Converge

    By David G. Schwartz

    There's a fine line when it comes to "pay to win."

  • Ask a Native

    Vegas Clichés, Resort Fees and Ms. Bindel’s Key

    By James P. Reza

    One reader shares his humble opinion about resort fees. Plus, as his 200th column approaches, the Native calls for your burning questions. Make 'em good.

  • Hospitality

    Resort Fees May Cost Casinos Goodwill

    By David G. Schwartz

    Pop quiz: You run a hotel in a destination that’s had a rough few years and is reliant on customer goodwill for repeat visitation. Someone tells you a way that you can make more money from your customers, at the cost of annoying and potentially alienating them. Do you: A) Ask them if they’ve lost their mind. B) Conduct a survey of guests to gauge just how receptive they are to the idea. C) Apologize profusely to guests and implement this innovation in as transparent a method as possible.

  • Big News Week Shows Shifting Media Landscape

    By David G. Schwartz

    It’s been a busy half-week for Las Vegas casino news. In the past three days, • MGM Resorts CEO Jim Murren announced that the company might sell parts of its CityCenter development, which was proposed in 2005 (and opened in 2009) as a path-breaking project that would change the Strip forever. •Wynn Resorts mega-shareholder Kazuo Okada, who has been feuding with chairman Steve Wynn, announced that he is resigning his seat on the company’s board of directors, though as far as the legal tussle goes, he has not yet begun to fight.